FAQ Page Title
1. Orders and Products
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Are your products handmade?
Yes, all our products are handmade with care and attention to detail. Each piece is the result of an artisanal process that guarantees uniqueness and high quality.
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Are your products unique or limited edition?
Yes, each bag is unique. Because our bags are handcrafted and we use fabrics with different placements, no two bags are exactly the same. Additionally, we often work with fabrics that are only available in limited quantities to create one bag, making each piece truly unique.
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What does it mean that a product is limited edition?
A limited edition means that we work with fabrics that are available in very small quantities. Often one fabric is enough to create only one bag, ensuring that each item is exclusive and unrepeatable, with details that are never repeated in the same way.
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Can I request production of an out of stock item?
Unfortunately, once a one-of-a-kind or limited edition piece is sold out, it cannot be reproduced. However, we do offer new, one-of-a-kind creations on a regular basis.
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Why do your prices vary between products?
The price reflects the rarity and craftsmanship of the individual pieces, which vary based on the materials used and the complexity of the design.
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How can I make sure I get a unique piece before it sells out?
We recommend that you sign up to our newsletter or follow us on social media to be notified immediately when new pieces become available.
2. Shipping and Delivery
What are the shipping times and which courier do you use?
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Italy
5/7 working days
€7 or Free on orders over €75
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Europe
10/14 working days
€28
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Canary Islands
10/14 working days
€28
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US & Canada
10/14 working days
€48
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Singapore
14 working days
€60
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India
14 working days
€40
The delivery times indicated must be considered purely indicative;
All shipments are entrusted to: POSTE ITALIANE
During the purchase process, before sending the order, the current shipping costs and any other additional charges will be clearly indicated. Please remember that the shipping cost is calculated by Poste Italiane based on the weight of the goods.
Delivery Times
The delivery times indicated must be considered purely indicative; in promotional or sales periods, they may be subject to variations. A delay with respect to the same does not entitle the Customer to refuse delivery and to request compensation or indemnity.
For all orders placed during the weekend (Saturday and Sunday), shipping will be made on the first available working day.
Important Note
Please note that as we often attend trade shows and events, there may be delays in processing your shipment. We will process your orders as soon as we return and, of course, we will promptly communicate any updates regarding shipping times.
Thank you for your understanding
3. Returns and Refunds
What is your return policy?
4. Payments
What payment methods do you accept?
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PayPal : The customer can choose to pay via PayPal. If you have a PayPal account, simply enter your credentials (email and password). Otherwise, you can create a new account or choose the "Pay with Debit / Credit Card" option to complete the payment using a card. You will need to accept PayPal's "Terms and Conditions" before proceeding.
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Credit Cards : Credit cards from major international circuits are accepted. The site uses security services to further secure transactions.